She admits that her office was far from being ready for the move. They had taken responsibility for packing but had not done it. As a result they made the removal mens job even harder from the start. By not preparing the move properly she and her firm had broken the agreement upon which Pickfords had quoted. In any other industry the contractor would say “sorry – you’ve broken the deal we can’t do the work because you’re not ready”. However, in general, removal people battle through and get the job done.

She claims picfords were late at turning up as they arrived at 9am. Well in my experience (which is vast in this industry), removals begin between 8.30am and 9am – as a rule at least. In any case, it’s not as if you were even ready for them!

The writter of this thread suggests that the removal crew were being difficult on purpose to annoy their client. This is the craziest thing i’ve heard for a while. Removals is hard work, it’s even harder if you create extra work by taking out items in a certain order which you think may upset your client. Believe me, the removal men wouldn’t create any extra work for themselves and they certainly wouldn’t want to upset their client if it was at all possible to avoid. The truck needs to be packed in a certain order to make it safe and it comes out of the truck as it comes. You didn’t get the chairs when you wanted them – my heart bleeds but hey, you’re moving!!! You need to expect some inconveinence don’t you?

The writter of this thread seems to have no respect for others. She seems not to realise the simple life fact that you get the best from others when you treat them with respect. She seems to believe that she knows better than the removal crew who were there doing a hard job which she and her team had made that bit harder by not being ready and a bit harder again by being patronising. If you were one of the crew can you imagine how hard it would be not to tell her what you think of her!! My hat goes off to them for biting their tounge.

I would be prepared to accept that Pickfords are not the best. I’m sure they have problems like every business. But I do not think that the original writter of this thread has any credibility at all. She appears to me to be self important and lacking in social skills and self awareness. My tip for her would be to take some responsibility, stop looking to blame others and show respect to your fellow person (especially if you want their best efforts).

Pickfords is part of the British Association of Removals. Members of the British Association of Removers must meet strict standards to maintain their membership. Pickfords and the British Association of Removers liaise closely with the Office of Fair Trading to ensure trading terms and conditions meet current statutory requirements and that consumers’ interests are taken into account

Customer service is our highest priority, if you have a comment or would like to speak directly to a senior manager at Pickfords about your experience of our services, please contact our Customer Services Manager by emailing customer.services@pickfords.com, we welcome the opportunity to speak to you.