Confortel Seville – 3 Star Hotel? Three cats arses more like!

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Cats ArseBeware the Confortel Seville – Hotel Puerta de Triana Sevilla

Ordinarily I prefer to adopt the stance that if you have nothing good to say about something then its better to say nothing at all.  However the Confortel Hotel Seville forces an exception to this.

Being fortunate enough to have the opportunity of a short, much needed, mid-winter break the bargins available for hotels in Spain became irresistable. Four star hotels in major spanish cities and resorts up for grabs at 49 euros for the room – none of this stupid English Per Person rates – although these prices tended not to include breakfast which I consider an essential element to stays in hotels.  Checking the helpful comments on the Laterooms website a frequent complaint was about the poor value for money some hotel breakfasts offered.  Unfortunately there were no user comments about the Seville Confortel – watch that space.

The decision to book the Confortel in Seville was primarily drive by visiting one of its sister hotels during the summer at Fuengirola.  The Confortel Fuengirola came included in a package deal and it was truely outstanding – putting many of the other Costa Del Sol hotels to shame. Stylish decor, seafront location, spacious balcony, superb staff and marvelous munchtastic breakfasts all made the stay thoroughly enjoyable.  Expectations for the Seville hotel were high.

So what was wrong with the Confortel Seville?

  • The roomcats arse more like was tiny and the lack of space exascerbated by the deep purple walls and curious “modern” panel above the bed.
  • A superb LG LCD TV sat handsomely on the desk – however all available channels had terrible reception – a ruse to encourage pay per view methinks.
  • The bathroom (no bath) had been squeezed into a stud partitioned recess but had no extractor fan.  The shower head was fixed and did a wonderful job of spraying half the floor.  Dank, dingey and damp – had the stay been longer I would have set off some salad cress and brought in a mushroom kit.
  • The offer of free internet connection was only actually available to those who brought their own wifi laptops to tap into the free hub along with them on their holiday.
  • The foyer stank of poo!

It gets worse 

A redeeming breakfast would surely smooth the wrinkles of discontent? Not in the Confortel Seville it didn’t.  The tiny buffet area had a tall stand with a full coloured picture of a plate piled high with traditional cooked breakfast items – scrumptious. Imagine my surprise when mine arrived it was no more than two fried eggs on a bed of wet lettuce.  No Bacon, no sausage, no beans, no mushrooms just 2 eggs with wet lettuce.  My suggestion that someone pop out to the local Supermercardo “El Corte Inglis” and do a bit of shopping was ignored.

Eventually the waitress dutifully asked me to sigh for the meals…..30 euros for 2 meagre, shoody breakfasts – I circled the amount and added ??? in the hope it would be noted on check out.

Checking Out – Confortel Seville Style

Surely it is a “smart” policy to at least enquire if the stay was at least satisfactory – continual feedback is important for the service industry – were there any problems (yep) and also what did they do right is essential to help the business maintain and improve its service.  The front desk was manned by a preening young man – clearly more bothered about the appearance of his over gelled hair.  He continued to chat to a colleague whilst the bill was prepared, slid it towards me, retrieved it with payment all without even catching my eye.

Total bill for 2 nights stay and one so called breakfast 215 euros – confortel seville – blow your three stars – DONT GO THERE.

By the way, Seville was wonderful.

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Comments
1.
On February 5th, 2008 at 4:14 pm, Kazza said:
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Excellent post Mr Muncher. I shall certainly be avoiding the Confortel Seville on my travels.

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2.
On February 5th, 2008 at 4:15 pm, Carson Daly said:
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I’m sorry to hear aboput your dreadful holiday in Spain.

Fortunately when I went I had my laptop and made full use of the wifi and free hub.

The food was has nothing on a proper Cornish pasty though huh!

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3.
On February 5th, 2008 at 4:58 pm, Pasty Muncher said:
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Carson – don’t get me wrong the holiday in Spain was fabulous but as always its a couple of little things that can marr the experience. The Confortel in Seville really did get my goat – and the foyer smelt like the goat had dropped one.

OLE

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4.
On February 27th, 2008 at 9:14 am, John: Printer Cartridges said:
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Just stumbled across your blog – Great Post – Bad Uncomfortable Hotel :-(
We went to Barcelona last May, can’t remember the hotel name we stayed in, but it was advertised with a free mini bar, that got restocked each day.
Great, I thought, no bar bills… only thing was it was stocked with only one tiny beer bottle (about a mouth full) and another one that was alcohol free…. bummer.
Cheers for now,
John

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5.
On March 4th, 2008 at 9:45 pm, Nico said:
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I found your blog via Google while searching for hotels spain seville and your post regarding confortel Seville – 3 Star Hotel? Three cats arses more like! – The Pasty Muncher looks very interesting to me. I just wanted to say that the quality of your site is exceptional. On top of all that it really complements the content that is provided by your site.

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6.
On March 29th, 2008 at 7:52 am, Alpha said:
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Great Blog! Really enjoyed some of the comments, just dropped by to say hello, look forward to joining in the discussion later.

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7.
On June 30th, 2008 at 7:11 am, Crap Hotels said:
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Oh! cool I find pleasant with your blog. This what I was thinking 2 month back. Thanks for all the confortel Seville – 3 star Hotel. I suet the one with the cost you provide. The 5 star Hotel is bit more luxuries. This helped more good but looking to price I have to find alter.

On The blog the comment are well posted so good to see more people have referred with different views. THANKS.

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8.
On July 31st, 2008 at 11:12 am, Manuel : Home decor said:
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Confortel Seville – Spain = erased from my Mio gps – Now I’m sure I’ll never end up there.
I’m sorry for you.

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9.
On August 10th, 2008 at 4:35 pm, Joey Wit said:
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The saying, if you dont have something nice to say, dont say anything at all, really doesnt apply when giving out useful hints and customer reviews to other people. its more of a personal thing. I think its important that your experience of the Confortel Seville is on public display – cats arses indeed

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10.
On September 17th, 2008 at 10:24 pm, Oliver said:
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We had a hotel reserved through hotels.com in a 2 star hotel (Don Pedro) that I had spent some time checking out reviews for. We had received a confirmation about the booking.

At the last minute I received an email from hotels.com saying that the hotel couldn’t do the reservation. Luckily I wasn’t travelling at the time and received the email otherwise we would have just turned up. Having spent 25 minutes on the phone to the US they offered to transfer us to an alternate 3 star hotel that they claimed was better for no extra cost. We were attending the Madonna concert and availability was limited. I had booked my hotel weeks before.

Unfortunately it was the Confortel Seville – Hotel Puerta de Triana. What a disgraceful excuse for a hotel. I have stayed in several lovely hotels in Seville and many all over Spain.

Mutton dressed as lamb. It was more like a no star hostel with plastic trimmings. We had exactly the same experience as yourself. Except our tiny little box room was a nauseating orange and had a small window looking at a wall.

I complained and the staff insisted they couldn’t change it because it was in their system. They made no effort and didn’t seem to care. And I wasn’t going to try and bribe them. After all, this is Spain not Cuba.

In addition to the damp bathroom with fixed shower head we had a broken bathroom door handle, tv channels not working, Free mini bar with no booze (I’d prefer to pay), Free Internet wasn’t free and I brought my laptop, Free coffee was nonexistent and even though the waitress saw me in the restaurant she chose to ignore me.

By far the worst hotel I have ever stayed in, both in the modern world and the third world.

Fortunately Madonna was awesome. :)

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11.
On September 30th, 2008 at 1:10 pm, Brian said:
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Recently I had the misfortune to stay in the same hotel (Confortel Puerte de Triana) in Sevilla. It was, as you described, one of the worst “3 star hotels” I have ever stayed in. The room was expensive (€180.00) and small. Even worse was the noise at night as the windows had no sound proofing. I might as well have slept on the street! The shower was a liability; cold one minute and dangerously hot the next.

I would strongly advise anybody against staying in this hotel. There are far better alternatives in Sevilla. The hotel was the low point of an otherwise fantastic stay in Sevilla.

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12.
On October 15th, 2008 at 9:25 am, Floridita Travel Cuba said:
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If I am on a travel, I make it sure that I get my money’s worth when staying at hotels.

If the service sucks like at this Seville hotel confortel or it’s not worth it, I will never come back nor promote the same hotel ever again. Great post! :)

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13.
On November 15th, 2008 at 9:54 am, Matt Davis said:
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wohh what an nice blog….Njoyed sum of the comments while reading..will surely visit Confortel Seville- thee 3 Star Hotel Right Naaaaa…..

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14.
On December 13th, 2008 at 9:58 pm, Juan Kerr said:
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how awful – the confortel sevilla needs to improve or else many others will write terrible things about this crap hotel

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15.
On February 1st, 2009 at 7:20 pm, Reise Laender said:
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As i was reading the beginning of your post, i was thinking that maybe this Seville hotel charge would be inexpensive as they have such poor service and facilities. But 215 euros for 2 nights is not worth it. Bad Confortel Seville.

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16.
On March 11th, 2009 at 6:01 am, Daniel said:
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This Hotel seems so bad I almost want to check in for the night to get the same experience as you. I guess the stars doesn’t mean to much these days.

If I ever go to Seville I will keep an eye out for this hotel and if I find it I will show them your fine blog posting for them just to see their expressions.

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17.
On March 13th, 2009 at 3:59 pm, shubhranshu said:
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Thanks for sharing your experience through this review. The service standards at any hotel should be great as the visitors generally compromise with the amenities but remember the bad experience for a long.

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18.
On March 15th, 2009 at 6:15 pm, Tony Lee said:
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I’ve had my share of crap Hotels as well.

It’s best to take a look online to check out a prospective establishment by taking a virtual tour of the rooms. You can also search online for hotel reviews.

Although this might not eliminate the problem entirely, it does reduce the chance of a crap hotel experience.

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19.
On June 2nd, 2009 at 11:31 am, What a Shower said:
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I would have run a mile from this crap hotel thanks for letting us know about your stay..

Jill xx

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20.
On June 3rd, 2009 at 8:19 pm, Heated Towel said:
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This hotel sounds shocking. Thanks for warning me I will never stay here! Do they have lovely heated towel rails? Towel rails I say – heated towel rails.

warmly twat@bath.com

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21.
On July 1st, 2009 at 5:37 am, Kenny the towel rail (heated no less) said:
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Oh! I feel comfortable with your cool blog. This is what I was thinking 2 months ago. Thanks for all the Confortel Seville – Hotel 3 stars. I tallow with one cost that you provide. The 5-star hotel is a little more luxury. This helped more cheaply, but seeing that I have to find change.

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22.
On July 9th, 2009 at 9:26 am, Adirec Torytski said:
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I am guessing that regardless of lack of training in customer services or standards of care the person with the over gelled hair making up your bill would probably avoid communication with guests checking out based on the fact there is probably not much opportunity for getting positive feedback.

I am not surprised that there are so many comments about this establishment and only pity the fact that you had to put up with such dismal service for such a huge cost factor.

I won’t be going anywhere near the place that is for sure (probably would never get the opportunity to avoid the place but that is besides the point).

Thanks and hope your future stays are much more enjoyable than this one obviously was!

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23.
On October 9th, 2009 at 4:30 pm, Auto Versicherung said:
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That is exactly why I love the internet so much. You can find amazing much inforamtion about nearly everything. In this case I am glad to found your blog. A 3 Star Confortel Hotel in Seville will not see me. Thank you for the warning.

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24.
On February 2nd, 2010 at 3:28 pm, Oh no schufa!! said:
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Sounds awful and I am glad that I found your blog. Confortel Seville is defentive not on my list if I visit Seville. Good to know but is there any recommended hotel in Seville? I have read many times that Seville is not the place for cheap and good hotels – is that true?

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25.
On March 23rd, 2010 at 1:29 pm, Hot Pasty said:
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Confortel Seville doesn’t sound like a place I would want to visit. There are many places I would visit though, and this still isn’t one of them. I just realised that the guy in the header of this page is holding a giant pasty, probably one of the biggest I have ever seen. I wonder if he ate it all. Is he wearing a pork-pie hat? How amusing.

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